Please note your CREDIT TERMS on the front of your invoice and ensure payment is issued within that period. Customers who have outstanding invoices at or over 30 DAYS PAST DUE will have their account placed on credit hold and no orders will be produced/shipped until the account is brought back to good standing. If payment is not received before the account reaches 60 DAYS PAST DUE interest may be charged at a rate of 1% per month on all invoices that are overdue.


Any account that repeatedly goes OVER 60 DAYS PAST DUE will be flagged and their account will be put under review. Any special discount pricing or flat rate pricing may be revoked and credit privileges could be suspended indefinitely, effectively closing your account with Gateway Visual Communications. If credit terms are revoked, all orders will be Prepaid or COD, at the discretion of management, on a case by case basis. You are welcome to reapply for credit terms once your account is cleared of any outstanding receivables.


Statements are issued on a regular basis and sent to the email address on file. They are expected to be reviewed for missing invoices. Customers are responsible for ensuring that they have received a copy of their invoice from Gateway Visual Communications and that invoices are processed and paid within a timely manner. Invoices will be emailed or sent with your order or by the method requested by your payables department.


Minimum charge $10.00 per invoice, $25.00 for pick up or delivery.


Payment options include corporate cheque payable to Gateway Visual Communications, electronic funds transfer, interac bank transfers, all major credit cards, cash, debit and bank wire payment. Additional service charges may be applied for wire payments and credit card payments received more than 10 days after the invoice date.


Our Return and Claims Policy states that any claims and/or adjustments must be made within 10 days of the invoice date or the invoice shall be deemed correct. Refunds and re-runs are on Management approval only. Gateway Visual Communications shall not be held liable for damages in excess of the purchase price of the services supplied by Gateway Visual Communications. We are not responsible for damage to customer supplied materials in the production process or for artwork not supplied by Gateway Visual Communications.


All written quotations made without prior inspection of original artwork are subject to revision based on additional/reduced requirements as determined by production management. Telephone quotes (without written & numbered quotation) are not binding due to inaccuracies in information provided or recorded.


If customer requires a Purchase Order number on all invoices, then customer agrees to provide the PO number within 5 days of proof or quote approval so that production, shipping and invoicing are not delayed. PO must be equal to or greater than price quoted. Quoted prices may be adjusted to reflect authors’ alterations, proof delivery, post-prep changes and shipping based on receipt and review of artwork provided.


Proof reading and approval of artwork and print proofs are solely the customer’s responsibility. Compensation for damages resulting from completion of incorrect, but approved materials is solely at the discretion of management.


Copyrighted materials will not be printed unless the following is provided:


1) A letter from the proper authorities allowing reproduction.
2) Proof that you own the rights to reproduce said materials.
3) A signed waiver form provided by Gateway Visual Communications absolving us of any responsibility or liability when reproducing said materials.


Management reserves the right to modify or change the terms and conditions of sale as required or requested by a customer.